/* ═══════════════════════════════════════════════
   KARETA.KZ — MESSENGER STYLES
   WhatsApp-style full-height panel
═══════════════════════════════════════════════ */

/* ── Overlay ── */
#messenger-overlay {
  display: none;
  position: fixed; inset: 0;
  z-index: 99996;
  background: rgba(5, 10, 18, .36);
  backdrop-filter: blur(4px);
  -webkit-backdrop-filter: blur(4px);
  opacity: 0;
  transition: opacity .3s ease;
}
#messenger-overlay.vis { display: block; opacity: 1; }

/* ── Panel — fullscreen overlay on all devices ── */
#messenger-panel {
  position: fixed;
  inset: 0;
  z-index: 99997;
  width: 100vw;
  height: 100dvh;
  background: var(--bg);
  border-radius: 0;
  border: none;
  display: flex; flex-direction: column;
  overflow: hidden;
  transform: translateY(100%);
  transition: transform .34s cubic-bezier(.16,1,.3,1);
  box-shadow: 0 0 0 1px rgba(255,255,255,.02), 0 18px 60px rgba(0,0,0,.45);
}
#messenger-panel.open { transform: translateY(0); }

body.chat-fullscreen-open {
  overflow: hidden;
  overscroll-behavior: none;
}

/* Handle */
.msng-handle { display: none; }

/* ── HEADER ── */
.msng-header {
  flex-shrink: 0;
  background: linear-gradient(180deg, var(--bg2) 0%, var(--bg) 100%);
  border-bottom: 1px solid var(--line);
  padding-top: env(safe-area-inset-top, 0px);
}
.msng-hd-row {
  display: flex; align-items: center;
  min-height: 60px;
  padding: 10px 16px;
  gap: 10px;
}
.msng-hd-row--list {
  padding-top: 12px;
  padding-bottom: 8px;
}
.msng-hd-title {
  font-family: 'Oswald', sans-serif;
  font-size: 17px; font-weight: 700;
  text-transform: uppercase; letter-spacing: .5px;
  flex: 1;
}
.msng-close-btn {
  width: 36px; height: 36px; border-radius: 50%;
  background: var(--surface); color: var(--text3);
  font-size: 20px; line-height: 1;
  display: flex; align-items: center; justify-content: center;
  cursor: pointer; transition: .2s; flex-shrink: 0;
  border: 1px solid var(--line);
}
.msng-close-btn:hover { background: var(--surface2); color: var(--text); }

.msng-search-row { padding: 0 16px 14px; }
.msng-search {
  width: 100%;
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: 10px;
  padding: 10px 14px;
  font-size: 14px; color: var(--text);
  font-family: 'Mulish', sans-serif;
  outline: none; transition: .2s;
}
.msng-search:focus { border-color: var(--orange-brd); }

/* Chat header */
.msng-chat-header {
  display: flex; align-items: center;
  gap: 10px;
  min-height: 64px;
  padding: 10px 16px;
}
.msng-back-btn {
  width: 38px; height: 38px; border-radius: 50%;
  background: var(--surface); color: var(--text2);
  display: flex; align-items: center; justify-content: center;
  cursor: pointer; flex-shrink: 0; transition: .2s;
  border: 1px solid var(--line);
}
.msng-back-btn:hover { background: var(--surface2); }
.msng-back-btn--panel {
  width: 40px;
  height: 40px;
}
.msng-chat-av {
  width: 40px; height: 40px; border-radius: 50%;
  background: rgba(255,107,0,.18);
  border: 2px solid rgba(255,107,0,.3);
  color: var(--orange);
  font-family: 'Oswald', sans-serif; font-size: 15px; font-weight: 700;
  display: flex; align-items: center; justify-content: center;
  flex-shrink: 0;
}
.msng-chat-info { flex: 1; min-width: 0; }
.msng-chat-name {
  font-family: 'Oswald', sans-serif;
  font-size: 15px; font-weight: 700;
  white-space: nowrap; overflow: hidden; text-overflow: ellipsis;
}
.msng-chat-meta {
  display: flex; align-items: center; gap: 5px; flex-wrap: wrap;
  font-size: 11px; color: var(--text3); margin-top: 2px;
}
.msng-status-pill {
  font-size: 10px; font-weight: 700;
  padding: 2px 7px; border-radius: 99px;
  white-space: nowrap;
}
.msng-chat-hd-actions { display: flex; gap: 6px; margin-right: 44px; }
.msng-hd-btn {
  width: 34px; height: 34px; border-radius: 50%;
  background: var(--surface); font-size: 15px;
  display: flex; align-items: center; justify-content: center;
  cursor: pointer; transition: .2s;
}
.msng-hd-btn:hover { background: var(--orange-dim); }

/* ── ORDER TRACKER ── */
.msng-tracker {
  display: flex; align-items: flex-start;
  padding: 10px 16px 12px;
  gap: 0;
  overflow-x: auto; scrollbar-width: none;
  border-top: 1px solid var(--line);
  background: var(--bg2);
}
.msng-tracker::-webkit-scrollbar { display: none; }
.msng-track-step {
  display: flex; flex-direction: column; align-items: center;
  gap: 5px; flex-shrink: 0;
  position: relative;
}
.msng-track-dot {
  width: 28px; height: 28px; border-radius: 50%;
  background: var(--surface2); border: 1.5px solid var(--line);
  color: var(--text3); font-size: 13px;
  display: flex; align-items: center; justify-content: center;
  transition: .3s; z-index: 1;
}
.msng-track-step.done .msng-track-dot { background: rgba(34,197,94,.15); border-color: #22c55e; }
.msng-track-step.current .msng-track-dot { background: rgba(255,107,0,.18); border-color: var(--orange); box-shadow: 0 0 0 3px rgba(255,107,0,.15); }
.msng-track-label { font-size: 9px; font-weight: 700; color: var(--text3); text-align: center; max-width: 56px; }
.msng-track-step.done .msng-track-label { color: #22c55e; }
.msng-track-step.current .msng-track-label { color: var(--orange); }
.msng-track-line {
  position: absolute; top: 14px; left: 50%;
  width: calc(100% + 16px); height: 1.5px;
  background: var(--line); z-index: 0;
}
.msng-track-step.done .msng-track-line { background: #22c55e; }

/* ── BODY ── */
.msng-body {
  flex: 1; display: flex; flex-direction: column; overflow: hidden;
}

/* ── LIST ── */
.msng-list {
  flex: 1;
  overflow-y: auto;
  /* Список чатов: отступ снизу, чтобы нижняя навигация не перекрывала элементы */
  padding-bottom: calc(var(--bnav-h, 60px) + 8px);
}
.msng-item {
  display: flex; align-items: flex-start; gap: 12px;
  padding: 13px 16px;
  border-bottom: 1px solid var(--line);
  cursor: pointer; transition: .15s;
  position: relative;
}
.msng-item:hover { background: rgba(255,255,255,.025); }
.msng-item:active { background: var(--orange-dim); }
.msng-av {
  width: 46px; height: 46px; border-radius: 50%;
  display: flex; align-items: center; justify-content: center;
  font-family: 'Oswald', sans-serif; font-size: 16px; font-weight: 700;
  color: var(--orange); flex-shrink: 0;
  position: relative;
}
.msng-av-dot {
  position: absolute; bottom: 1px; right: 1px;
  width: 10px; height: 10px; border-radius: 50%;
  border: 2px solid var(--bg);
}
.msng-item-body { flex: 1; min-width: 0; }
.msng-item-row1 { display: flex; justify-content: space-between; align-items: center; margin-bottom: 2px; }
.msng-item-name { font-weight: 700; font-size: 14px; }
.msng-item-time { font-size: 11px; color: var(--text3); flex-shrink: 0; }
.msng-item-row2 { display: flex; gap: 6px; align-items: center; margin-bottom: 3px; }
.msng-item-sub  { font-size: 12px; font-weight: 600; color: var(--orange); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.msng-item-car  { font-size: 10px; color: var(--text3); flex-shrink: 0; }
.msng-item-row3 { display: flex; align-items: center; justify-content: space-between; gap: 8px; }
.msng-item-preview { font-size: 12px; color: var(--text3); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.msng-status-dot { width: 7px; height: 7px; border-radius: 50%; flex-shrink: 0; }
.msng-unread {
  min-width: 18px; height: 18px; padding: 0 5px;
  background: var(--orange); color: #fff;
  font-size: 10px; font-weight: 700; border-radius: 99px;
  display: flex; align-items: center; justify-content: center;
}
.msng-empty {
  display: flex; flex-direction: column; align-items: center; justify-content: center;
  padding: 60px 24px; text-align: center; color: var(--text3);
}

/* ── MESSAGES ── */
.msng-messages {
  flex: 1; overflow-y: auto;
  padding: 14px 14px 8px;
  display: flex; flex-direction: column; gap: 6px;
  scrollbar-width: thin; scrollbar-color: var(--surface2) transparent;
  background: var(--bg);
}

/* System event */
.msng-msg-event {
  text-align: center; margin: 6px 0;
}
.msng-msg-event span {
  display: inline-block;
  font-size: 11px; color: var(--text3);
  background: var(--surface2); border: 1px solid var(--line);
  border-radius: 99px; padding: 3px 12px;
}

/* Stage milestone */
.msng-msg-stage {
  display: flex; align-items: center; gap: 10px;
  background: rgba(34,197,94,.08);
  border: 1px solid rgba(34,197,94,.2);
  border-radius: 10px; padding: 10px 14px;
  margin: 4px 0;
}
.msng-stage-ico { font-size: 20px; flex-shrink: 0; }
.msng-stage-label { font-weight: 700; font-size: 13px; color: #22c55e; }
.msng-stage-time  { font-size: 11px; color: var(--text3); margin-top: 1px; }

/* Report card */
.msng-msg-report {
  background: rgba(255,107,0,.07);
  border: 1px solid var(--orange-brd);
  border-left: 3px solid var(--orange);
  border-radius: 10px; padding: 12px 14px;
  margin: 4px 0;
}
.msng-report-head { font-weight: 700; font-size: 12px; color: var(--orange); margin-bottom: 6px; text-transform: uppercase; letter-spacing: .5px; }
.msng-report-text { font-size: 13px; color: var(--text2); line-height: 1.5; }
.msng-report-time { font-size: 10px; color: var(--text3); margin-top: 6px; text-align: right; }

/* Regular messages */
.msng-msg {
  display: flex; flex-direction: column; max-width: 78%; gap: 3px;
}
.msng-msg.mine   { align-self: flex-end; align-items: flex-end; }
.msng-msg.theirs { align-self: flex-start; align-items: flex-start; }
.msng-bubble {
  padding: 9px 13px; border-radius: 14px;
  font-size: 14px; line-height: 1.5;
  word-break: break-word;
}
.msng-msg.mine   .msng-bubble { background: var(--orange); color: #fff; border-bottom-right-radius: 4px; }
.msng-msg.theirs .msng-bubble { background: var(--surface2); color: var(--text); border-bottom-left-radius: 4px; }
.msng-bubble.photo { background: var(--surface2); padding: 0; overflow: hidden; border-radius: 12px; }
.msng-photo-placeholder {
  padding: 16px 20px;
  background: linear-gradient(135deg, var(--surface), var(--surface2));
  font-size: 13px; font-weight: 600; cursor: pointer;
  min-width: 180px; text-align: center;
}
.msng-msg-time { font-size: 10px; color: var(--text3); padding: 0 4px; }

/* ── INPUT AREA ── */
.msng-input-area {
  flex-shrink: 0;
  background: var(--bg2);
  border-top: 1px solid var(--line);
  padding: 8px 12px;
  padding-bottom: max(8px, env(safe-area-inset-bottom, 8px));
}
.msng-input-area.closed {
  display: flex; align-items: center; justify-content: space-between;
  gap: 12px; padding: 12px 16px;
}
.msng-closed-note { font-size: 13px; color: var(--text3); }

/* Quick action buttons (master) */
.msng-quick-actions {
  display: flex; gap: 6px; margin-bottom: 8px; flex-wrap: wrap;
}
.msng-qa-btn {
  font-size: 12px; font-weight: 600;
  color: var(--orange);
  background: var(--orange-dim);
  border: 1px solid var(--orange-brd);
  border-radius: 8px; padding: 6px 12px;
  cursor: pointer; transition: .2s; white-space: nowrap;
}
.msng-qa-btn:hover  { background: rgba(255,107,0,.18); }
.msng-qa-btn:active { transform: scale(.95); }

.msng-input-row {
  display: flex; gap: 8px; align-items: flex-end;
}
.msng-textarea {
  flex: 1;
  background: var(--surface); border: 1.5px solid var(--line);
  border-radius: 16px; padding: 11px 14px;
  font-size: 14px; color: var(--text);
  font-family: 'Mulish', sans-serif;
  resize: none; outline: none; transition: .2s;
  min-height: 46px;
  max-height: calc(1.4em * 4 + 24px);
  overflow-y: hidden;
  line-height: 1.4;
  box-sizing: border-box;
}
.msng-textarea:focus { border-color: var(--orange-brd); }
.msng-textarea::placeholder { color: var(--text3); }
.msng-send-btn {
  width: 42px; height: 42px; border-radius: 50%;
  background: var(--orange); color: #fff;
  display: flex; align-items: center; justify-content: center;
  cursor: pointer; flex-shrink: 0; transition: .2s;
}
.msng-send-btn:hover  { background: var(--orange-l); transform: scale(1.06); }
.msng-send-btn:active { transform: scale(.93); }

/* ── SUB-PANELS (stage/report/order card) ── */
.msng-subpanel {
  position: absolute;
  bottom: 0; left: 0; right: 0;
  z-index: 10;
  background: var(--bg2);
  border-top: 1px solid var(--line);
  border-radius: 16px 16px 0 0;
  max-height: 80%;
  display: flex; flex-direction: column;
  box-shadow: 0 -8px 40px rgba(0,0,0,.5);
  transform: translateY(100%);
  transition: transform .32s cubic-bezier(.16,1,.3,1);
}
#messenger-panel { position: fixed; } /* ensure absolute children work */
.msng-subpanel.open { transform: translateY(0); }

.msng-subpanel-head {
  display: flex; align-items: center; justify-content: space-between;
  padding: 16px 18px 12px; border-bottom: 1px solid var(--line);
  flex-shrink: 0;
}
.msng-subpanel-title {
  font-family: 'Oswald', sans-serif; font-size: 15px; font-weight: 700;
  text-transform: uppercase; letter-spacing: .5px;
}
.msng-subpanel-body {
  overflow-y: auto; padding: 14px 16px;
  padding-bottom: max(14px, env(safe-area-inset-bottom, 14px));
}

/* Stage rows */
.msng-stage-row {
  display: flex; align-items: center; gap: 12px;
  padding: 12px 14px; border-radius: 10px;
  cursor: pointer; transition: .2s;
  border: 1px solid transparent; margin-bottom: 8px;
}
.msng-stage-row:hover   { background: var(--surface2); border-color: var(--line); }
.msng-stage-row:active  { transform: scale(.98); }
.msng-stage-row.done    { opacity: .5; }
.msng-stage-ico-big     { font-size: 24px; flex-shrink: 0; }
.msng-stage-row-label   { font-weight: 700; font-size: 13px; }
.msng-stage-row-desc    { font-size: 11px; color: var(--text3); margin-top: 2px; }
.msng-stage-done-mark   { margin-left: auto; color: var(--green); font-size: 16px; font-weight: 700; }
.msng-stage-arrow       { margin-left: auto; color: var(--text3); font-size: 16px; }

/* Report form */
.msng-label {
  display: block; font-size: 11px; font-weight: 700;
  color: var(--text3); text-transform: uppercase; letter-spacing: 1px; margin-bottom: 7px;
}
.msng-report-input {
  width: 100%; background: var(--surface);
  border: 1.5px solid var(--line); border-radius: 8px;
  padding: 10px 14px; font-size: 13px; color: var(--text);
  font-family: 'Mulish', sans-serif; outline: none; resize: vertical; transition: .2s;
  box-sizing: border-box;
}
.msng-report-input:focus { border-color: var(--orange-brd); }

/* Order card */
.msng-card-id {
  font-family: 'Oswald', sans-serif; font-size: 22px; font-weight: 700;
  color: var(--orange); margin-bottom: 16px;
}
.msng-card-row {
  display: flex; align-items: center; gap: 12px;
  padding: 8px 0; border-bottom: 1px solid var(--line);
}
.msng-card-key { font-size: 12px; color: var(--text3); min-width: 130px; }
.msng-card-val { font-size: 13px; font-weight: 600; flex: 1; }

/* ── MOBILE fine-tuning ── */
@media (max-width: 600px) {
  .msng-textarea { font-size: 16px !important; }
  .msng-bubble   { font-size: 14px; }
  .msng-item-name { font-size: 13px; }
}

/* На мобилке список чатов учитывает высоту нижней навигации */
@media (max-width: 900px) {
  .msng-list {
    padding-bottom: calc(var(--bnav-h, 76px) + 8px);
  }
}

.msng-body { flex: 1; min-height: 0; display: flex; flex-direction: column; }
.msng-messages { overscroll-behavior: contain; }


/* ── Messenger page shell ── */
.msng-page-hero{margin-bottom:16px}
.msng-page-shell{
  overflow:hidden;
  border:1px solid var(--line);
  background:linear-gradient(180deg,var(--bg2) 0%,var(--bg) 100%);
}
.msng-page-header{border-bottom:1px solid var(--line);background:linear-gradient(180deg,var(--bg2) 0%,var(--bg) 100%)}
.msng-search-row--page{padding:0 16px 16px}
.msng-page-body{min-height:420px;display:flex;flex-direction:column}
.msng-list--page{padding-bottom:12px}
.msng-empty--page{min-height:320px}

/* fullscreen dialog only */
#messenger-overlay{pointer-events:none}
#messenger-panel{pointer-events:auto}
.msng-chat-hd-actions{margin-right:0}

@media (max-width: 768px){
  .msng-page-shell{margin-bottom:calc(var(--bnav-h, 60px) + 12px)}
  .msng-item{padding:12px 14px}
  .msng-item-row2{flex-wrap:wrap}
  .msng-item-sub{max-width:100%;white-space:normal}
  .msng-item-preview{white-space:normal;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}
}


/* ── Messages page upgrades ── */
.msng-page-shell {
  overflow: hidden;
  border: 1px solid var(--line);
  border-radius: 18px;
  background: linear-gradient(180deg, rgba(255,255,255,.02), rgba(255,255,255,.01));
}
.msng-page-header {
  padding: 16px;
  border-bottom: 1px solid var(--line);
  background: linear-gradient(180deg, rgba(255,255,255,.02), transparent);
}
.msng-page-body { min-height: 280px; }
.msng-page-tools { display:flex; flex-direction:column; gap:10px; }
.msng-filter-row { display:flex; flex-wrap:wrap; gap:8px; }
.msng-filter-chip {
  border:1px solid var(--line); background:var(--surface); color:var(--text2); border-radius:999px;
  padding:8px 12px; font-size:12px; font-weight:700; cursor:pointer; transition:.2s;
}
.msng-filter-chip:hover { border-color:var(--orange-brd); color:var(--text); }
.msng-filter-chip.active { background:var(--orange-dim); color:var(--orange); border-color:var(--orange-brd); }
.msng-page-sections { display:flex; flex-direction:column; gap:14px; padding:14px; }
.msng-page-section {
  border:1px solid var(--line); border-radius:16px; overflow:hidden; background:rgba(255,255,255,.015);
}
.msng-page-section-head {
  display:flex; align-items:center; justify-content:space-between; gap:8px;
  padding:12px 14px; border-bottom:1px solid var(--line); background:rgba(255,255,255,.02);
}
.msng-page-section-title { font-size:13px; font-weight:800; }
.msng-page-section-count {
  min-width:22px; height:22px; padding:0 7px; border-radius:999px; background:var(--surface2); color:var(--text2);
  display:flex; align-items:center; justify-content:center; font-size:11px; font-weight:800;
}
.msng-list--page { padding-bottom:0; }
.msng-list--section .msng-item:last-child { border-bottom:none; }
.msng-item { align-items:center; }
.msng-item-meta-pills { display:flex; flex-wrap:wrap; gap:6px; margin-bottom:4px; }
.msng-mini-pill {
  display:inline-flex; align-items:center; gap:4px; min-width:0;
  padding:4px 8px; border-radius:999px; border:1px solid var(--line);
  background:rgba(255,255,255,.03); color:var(--text2); font-size:10px; font-weight:700;
}
.msng-item-preview {
  white-space:normal; overflow:hidden; display:-webkit-box; -webkit-line-clamp:2; -webkit-box-orient:vertical;
  line-height:1.35; max-height:2.7em;
}
@media (max-width: 900px) {
  }
@media (max-width: 640px) {
  .msng-page-shell { border-radius:14px; }
  .msng-page-header { padding:12px; }
  .msng-item { padding:12px; align-items:flex-start; }
  .msng-av { width:42px; height:42px; font-size:15px; }
  .msng-item-row1 { gap:8px; align-items:flex-start; }
  .msng-item-name { font-size:13px; }
  .msng-item-sub { white-space:normal; display:-webkit-box; -webkit-line-clamp:2; -webkit-box-orient:vertical; }
  .msng-item-car { display:block; width:100%; }
  .msng-item-row2 { flex-direction:column; align-items:flex-start; gap:4px; }
  .msng-item-row3 { align-items:flex-end; }
}

/* ── Loyalty cards inside messenger ── */
.msng-loyalty-card{
  margin: 0 16px 12px;
  padding: 14px;
  border-radius: 16px;
  border: 1px solid var(--line);
  background: linear-gradient(180deg, rgba(255,107,0,.10), rgba(255,107,0,.04));
}
.msng-loyalty-card--compact{
  margin: 8px 0 10px;
  padding: 8px 10px;
  border-radius: 12px;
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:10px;
}
.msng-loyalty-head,.msng-loyalty-main{display:flex;align-items:center;justify-content:space-between;gap:12px}
.msng-loyalty-caption{font-size:11px;color:var(--text3);text-transform:uppercase;letter-spacing:.08em;font-weight:800}
.msng-loyalty-level{display:flex;align-items:center;gap:8px;font-weight:800;font-size:15px}
.msng-loyalty-icon{font-size:18px;line-height:1}
.msng-loyalty-points-big{font-family:'Oswald',sans-serif;font-size:30px;line-height:1;color:var(--orange)}
.msng-loyalty-points{font-size:12px;color:var(--text2);font-weight:700}
.msng-loyalty-title{font-size:12px;font-weight:800}
.msng-loyalty-disc{font-size:12px;font-weight:800;color:var(--orange);white-space:nowrap}
.msng-loyalty-sub{margin-top:4px;font-size:12px;color:var(--text2)}
.msng-loyalty-actions{display:flex;gap:8px;flex-wrap:wrap;margin-top:12px}
.msng-loyalty-btn{border:1px solid rgba(255,107,0,.25);background:rgba(255,107,0,.12);color:var(--text);padding:9px 12px;border-radius:12px;font-size:12px;font-weight:800;cursor:pointer}
.msng-loyalty-btn--ghost{background:var(--surface)}
.msng-loyalty-levels{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin-top:12px}
.msng-loyalty-tier{display:flex;align-items:center;gap:10px;padding:10px;border-radius:12px;background:var(--surface);border:1px solid var(--line)}
.msng-loyalty-tier.active{border-color:rgba(255,107,0,.35);box-shadow:inset 0 0 0 1px rgba(255,107,0,.16)}
.msng-loyalty-tier span{font-size:18px}
.msng-loyalty-tier div{flex:1;min-width:0}
.msng-loyalty-tier strong,.msng-loyalty-tier b{display:block;font-size:12px}
.msng-loyalty-tier small{display:block;font-size:10px;color:var(--text3)}
.msng-loyalty-history-title{margin-top:12px;font-size:11px;color:var(--text3);text-transform:uppercase;letter-spacing:.08em;font-weight:800}
.msng-loyalty-history{display:flex;flex-direction:column;gap:8px;margin-top:8px}
.msng-loyalty-row{display:flex;gap:10px;align-items:flex-start;padding:9px 10px;border-radius:12px;background:var(--surface)}
.msng-loyalty-row-pts{min-width:44px;color:var(--orange);font-weight:900}
.msng-loyalty-row-main{min-width:0}
.msng-loyalty-row-main div{font-size:12px;font-weight:700}
.msng-loyalty-row-main small{font-size:11px;color:var(--text3)}
@media (max-width:640px){
  .msng-loyalty-levels{grid-template-columns:1fr}
  .msng-loyalty-card{margin:0 12px 10px;padding:12px}
}


.msng-chat-avatar-btn{
  appearance:none;border:0;background:transparent;padding:0;margin:0;cursor:pointer;flex-shrink:0;
}
.msng-chat-avatar-btn .msng-chat-av{transition:.2s}
.msng-chat-avatar-btn:hover .msng-chat-av{transform:scale(1.04);box-shadow:0 0 0 4px rgba(255,107,0,.08)}
.msng-subpanel--profile{max-width:420px}
.msng-subpanel-body--profile{display:flex;flex-direction:column;gap:14px}
.msng-profile-top{display:flex;align-items:center;gap:12px;padding:12px;border:1px solid var(--line);border-radius:16px;background:var(--surface)}
.msng-profile-avatar{width:48px;height:48px;border-radius:50%;display:flex;align-items:center;justify-content:center;background:rgba(255,107,0,.14);border:2px solid rgba(255,107,0,.25);color:var(--orange);font-family:'Oswald',sans-serif;font-size:20px;font-weight:700;flex-shrink:0}
.msng-profile-meta{min-width:0}
.msng-profile-name{font-size:15px;font-weight:800;line-height:1.2}
.msng-profile-sub{font-size:12px;color:var(--text3);margin-top:4px;word-break:break-word}


.msng-staff-cards{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:10px}
.msng-staff-card{border:1px solid var(--line);background:rgba(255,255,255,.02);border-radius:16px;padding:12px;text-align:left;display:flex;flex-direction:column;gap:6px;cursor:pointer;transition:.15s}
.msng-staff-card:hover,.msng-staff-card.active{border-color:rgba(255,140,0,.35);background:rgba(255,140,0,.08)}
.msng-staff-card-top{display:flex;align-items:center;gap:8px;font-size:13px;color:var(--text2)}
.msng-staff-card-count{font-size:26px;font-weight:800;line-height:1;color:var(--text)}
.msng-staff-card-sub{font-size:11px;color:var(--text3);line-height:1.35}
.msng-inbox-pill{display:inline-flex;align-items:center;gap:6px;margin:3px 0 6px;padding:4px 8px;border-radius:999px;font-size:11px;font-weight:700;border:1px solid var(--line);background:rgba(255,255,255,.03);color:var(--text2)}
.msng-inbox-pill--admin_queue{background:rgba(59,130,246,.12);border-color:rgba(59,130,246,.3);color:#93c5fd}
.msng-inbox-pill--overdue_admin_queue,.msng-inbox-pill--overdue{background:rgba(239,68,68,.12);border-color:rgba(239,68,68,.3);color:#fca5a5}
.msng-inbox-pill--waiting_staff{background:rgba(245,158,11,.12);border-color:rgba(245,158,11,.3);color:#fcd34d}
.msng-inbox-pill--waiting_client{background:rgba(16,185,129,.12);border-color:rgba(16,185,129,.3);color:#86efac}
@media (max-width: 720px){
  .msng-staff-cards{grid-template-columns:repeat(2,minmax(0,1fr))}
  .msng-staff-card{padding:10px;border-radius:14px}
  .msng-staff-card-count{font-size:22px}
}

/* ═══════════════════════════════════════════════════════
   MESSAGES PAGE REDESIGN
═══════════════════════════════════════════════════════ */
.msng-full-page { padding-bottom: 80px; }

/* Hero */
.msng-hero { background: linear-gradient(180deg, var(--bg2) 0%, var(--bg) 100%); border-bottom: 1px solid var(--line); padding: 48px 0 32px; }
.msng-hero-inner { display: flex; align-items: center; justify-content: space-between; gap: 24px; flex-wrap: wrap; }
.msng-hero-left { display: flex; align-items: center; gap: 16px; }
.msng-hero-av { width: 56px; height: 56px; border-radius: 14px; display: flex; align-items: center; justify-content: center; font-family: 'Oswald', sans-serif; font-size: 20px; font-weight: 700; flex-shrink: 0; }
.msng-hero-title { font-family: 'Oswald', sans-serif; font-size: clamp(22px, 3.5vw, 34px); font-weight: 700; line-height: 1.1; }
.msng-hero-sub { font-size: 13px; color: var(--text3); margin-top: 5px; max-width: 380px; line-height: 1.55; }
.msng-hero-stats { display: flex; gap: 12px; flex-shrink: 0; }
.msng-stat { background: var(--surface); border: 1px solid var(--line); border-radius: 12px; padding: 12px 18px; text-align: center; min-width: 70px; }
.msng-stat-n { display: block; font-family: 'Oswald', sans-serif; font-size: 22px; font-weight: 700; }
.msng-stat span:last-child { font-size: 10px; color: var(--text3); margin-top: 3px; display: block; }

/* Container */
.msng-page-container { padding-top: 24px; }

/* Shell */
.msng-page-shell { border-radius: 16px; overflow: hidden; margin-bottom: 24px; }
.msng-page-header { padding: 16px 20px; border-bottom: 1px solid var(--line); background: var(--bg2); }
.msng-page-body { min-height: 360px; }

/* Search row */
.msng-search-row--page { background: var(--surface); border: 1px solid var(--line); border-radius: 10px; display: flex; align-items: center; gap: 10px; padding: 0 14px; }
.msng-search-row--page::before { content: '🔍'; font-size: 14px; }
.msng-search-row--page input { background: none; border: none; outline: none; font-size: 14px; color: var(--text); padding: 11px 0; width: 100%; font-family: 'Mulish', sans-serif; }

/* Filter chips */
.msng-filter-row { display: flex; gap: 6px; flex-wrap: wrap; margin-top: 10px; }
.msng-filter-chip { padding: 6px 14px; border-radius: 99px; border: 1.5px solid var(--line); background: var(--surface); color: var(--text3); font-size: 12px; font-weight: 600; cursor: pointer; transition: all .15s; white-space: nowrap; }
.msng-filter-chip:hover { border-color: var(--orange); color: var(--orange); }
.msng-filter-chip.active { background: var(--orange); border-color: var(--orange); color: #fff; }

/* Section headers */
.msng-page-section { padding: 0; }
.msng-page-section-head { display: flex; align-items: center; justify-content: space-between; padding: 14px 20px 8px; background: var(--bg2); border-bottom: 1px solid var(--line); }
.msng-page-section-title { font-size: 12px; font-weight: 700; text-transform: uppercase; letter-spacing: 1px; color: var(--text3); }
.msng-page-section-count { font-size: 12px; font-weight: 700; color: var(--orange); background: var(--orange)18; padding: 2px 8px; border-radius: 99px; }

/* Chat items on page */
.msng-list--page .msng-item { padding: 14px 20px; border-bottom: 1px solid var(--line); transition: background .15s; }
.msng-list--page .msng-item:last-child { border-bottom: none; }
.msng-list--page .msng-item:hover { background: rgba(255,107,0,.04); }

/* Empty CTA */
.msng-empty-cta { padding: 48px 24px; text-align: center; }
.msng-empty--page { padding: 60px 24px; text-align: center; color: var(--text3); }

/* Inbox cards */
.msng-inbox-cards { display: grid; grid-template-columns: repeat(auto-fit,minmax(160px,1fr)); gap: 8px; margin-bottom: 12px; }
.msng-inbox-card { padding: 12px 14px; border-radius: 10px; border: 1.5px solid var(--line); cursor: pointer; transition: border-color .15s; }
.msng-inbox-card:hover { border-color: var(--orange); }
.msng-inbox-card-n { font-family: 'Oswald',sans-serif; font-size: 20px; font-weight: 700; }
.msng-inbox-card-l { font-size: 11px; color: var(--text3); margin-top: 3px; }

@media (max-width: 640px) {
  .msng-hero { padding: 32px 0 24px; }
  .msng-hero-inner { flex-direction: column; align-items: flex-start; }
  .msng-hero-stats { gap: 8px; }
  .msng-stat { padding: 10px 12px; min-width: 60px; }
  .msng-stat-n { font-size: 18px; }
  .msng-page-container { padding-top: 16px; }
  .msng-page-section-head { padding: 10px 14px 6px; }
  .msng-list--page .msng-item { padding: 12px 14px; }
}